Wasl Dine

Legal

Privacy Policy

Last updated: July 1, 2026

Wasl Dine respects the privacy of restaurants, staff, and customers. We are committed to protecting customer data, restaurant workflows, sales progress, visit records, and communication history.

This page is provided for general business terms. Customers should review these terms before purchasing any Wasl Dine plan or dedicated WhatsApp setup.

About Wasl Dine

Wasl Dine is our official registered business portfolio name and our primary consumer-facing brand platform. The website wasldine.com and our official Facebook Page are entirely dedicated to this product line.

Wasl Dine is a customer retention platform for restaurants. We help restaurants manage guest relationships, send thoughtful WhatsApp follow-ups, track visits, run campaigns, collect feedback, and understand customer engagement over time.

Information We Collect

Depending on how you use Wasl Dine, we may collect:

  • Restaurant account information, such as business name, contact details, branch details, billing information, and subscription plan details.
  • Staff information, such as names, email addresses, roles, login activity, and permissions.
  • Customer information entered by the restaurant, such as names, phone numbers, visit history, birthday details if provided, notes, labels, and feedback.
  • Message logs, delivery status, campaign activity, automation history, and customer engagement records.
  • Technical and security information, such as IP addresses, device/browser details, audit logs, and support communications.

How We Use Information

We use collected information only to provide and improve the Wasl Dine service, including to:

  • Operate restaurant accounts and staff access.
  • Send WhatsApp follow-ups, birthday messages, thank-you messages, review requests, and campaign messages on behalf of the restaurant.
  • Manage customer retention workflows, visit tracking, reporting, and engagement insights.
  • Provide customer support, billing, security monitoring, and product improvements.
  • Maintain message history, campaign reports, sales progress indicators, and operational records for the restaurant.

What We Do Not Do

  • We do not sell customer data.
  • We do not share restaurant customer data with unrelated third parties for their own marketing purposes.
  • We do not use restaurant customer lists to promote unrelated products or services.

Data Protection and Access Controls

We take reasonable steps to protect restaurant customer data and business workflow data, including sales progress, customer history, visit records, campaign reports, and customer engagement information.

  • Each restaurant can only access its own customer data within the platform.
  • Staff access is limited according to role and permissions assigned by the restaurant.
  • We use reasonable security practices, including access controls, encrypted credentials where appropriate, restricted admin access, and operational monitoring.
  • No system is 100% secure, but we work to reduce risk and protect data using commercially reasonable safeguards.

Service Providers and Third-Party Integrations

We may use trusted service providers only when required to operate the platform, such as hosting providers, database services, messaging infrastructure, analytics tools, payment processors, email delivery, and security services.

WhatsApp messages are processed through Meta / WhatsApp Business Platform as a third-party integration. Message delivery, template approval, account quality, and messaging policies are subject to Meta / WhatsApp rules and systems.

Customer Consent and Opt-Out

Restaurants are responsible for collecting valid customer consent before sending promotional or follow-up messages, and for complying with applicable privacy and messaging laws.

Customers may opt out of messages by replying STOP where supported, or by requesting removal through the restaurant. Restaurants should honor opt-out requests promptly.

Data Export, Retention, and Deletion

Restaurants may request export or deletion of their account data, subject to legal, billing, security, and operational requirements. We may retain limited records where required for billing, dispute resolution, fraud prevention, or compliance.

Contact for Privacy Requests

If you have questions about this Privacy Policy or wish to make a privacy-related request, contact us at: