Wasl Dine

Legal

Terms & Conditions

Last updated: July 1, 2026

These Terms & Conditions govern your use of Wasl Dine. By creating an account, purchasing a plan, or using the platform, you agree to these terms.

This page is provided for general business terms. Customers should review these terms before purchasing any Wasl Dine plan or dedicated WhatsApp setup.

1. Service Description

Wasl Dine is our official registered business portfolio name and our primary consumer-facing brand platform. The website wasldine.com is entirely dedicated to this product line.

Wasl Dine provides restaurant customer retention tools, including WhatsApp follow-up automation, birthday messages, visit tracking, feedback and review management, campaigns, reports, and customer relationship features designed for restaurants and hospitality businesses.

2. Third-Party Meta / WhatsApp Integration

Wasl Dine uses Meta WhatsApp Business Platform / WhatsApp Business API as a third-party integration to send and manage business messages.

  • WhatsApp sending, templates, display name approval, number approval, account quality, messaging limits, delivery, downtime, and policy decisions are controlled by Meta / WhatsApp.
  • Wasl Dine cannot guarantee approval of WhatsApp display names, dedicated numbers, templates, message delivery, or account quality decisions.
  • Technical issues, delays, rejections, restrictions, API changes, pricing changes, policy changes, or downtime may occur due to Meta / WhatsApp systems.
  • Wasl Dine will support customers with setup and troubleshooting, but final approval and platform decisions remain with Meta / WhatsApp.

Third-Party Integration Disclaimer

Wasl Dine integrates with third-party services to operate the platform. These services may include hosting, database infrastructure, payment processors, analytics, security tools, and Meta / WhatsApp messaging systems.

Wasl Dine is not responsible for outages, policy changes, account restrictions, rejected templates, rejected display names, rejected numbers, delivery failures, or other decisions made by third-party providers, including Meta / WhatsApp.

Your use of WhatsApp messaging features is also subject to WhatsApp Business Messaging Policy and applicable local laws. Wasl Dine provides the software layer, but third-party platforms control their own approval and delivery systems.

3. Customer Consent

  • Restaurants are responsible for ensuring they have customer permission or consent before sending WhatsApp messages.
  • Restaurants must not upload or message customers illegally, without consent, or in a spammy way.
  • Restaurants must follow WhatsApp Business Messaging Policy, local laws, and privacy requirements.
  • Wasl Dine may suspend or limit messaging if spam complaints, abuse, policy violations, or high opt-out rates occur.

4. Plans and Payments

  • Plans may be billed monthly, quarterly, yearly, or according to the selected package.
  • Payment must be made before service activation unless otherwise agreed in writing.
  • Platform access may be suspended if payment is overdue.
  • Message usage, Meta charges, dedicated sender setup, templates, and extra services may be billed separately where applicable.

5. Refund Policy

All paid Wasl Dine services are non-refundable unless required by applicable law or explicitly agreed in writing.

  • All paid plans are non-refundable.
  • Setup fees are non-refundable.
  • Monthly subscription fees are non-refundable once activated.
  • Dedicated WhatsApp setup fees are non-refundable.
  • No refund will be issued for Meta delays, Meta rejections, WhatsApp display name rejection, template rejection, number approval delays, technical limitations, or customer-side delay.
  • If the customer stops using the service, previously paid amounts are not refundable.

6. Dedicated WhatsApp Issuance / Setup

  • Dedicated WhatsApp Business API sender setup may take approximately 2–4 weeks.
  • Timeline may vary depending on Meta verification, business documents, display name approval, number verification, template approval, and technical review.
  • Dedicated WhatsApp setup starts after payment confirmation.
  • Payment for dedicated WhatsApp setup is non-refundable once the process starts.
  • Approval is not guaranteed because Meta / WhatsApp controls final approval.
  • Wasl Dine will assist with the process but cannot force Meta approval.

7. Service Availability

Wasl Dine aims to keep the platform stable, but does not guarantee uninterrupted service. Downtime may happen due to hosting issues, maintenance, bugs, third-party API issues, Meta / WhatsApp downtime, internet issues, or force majeure events. Wasl Dine may perform maintenance or updates when required.

8. User Responsibilities

  • Restaurants must provide correct business information.
  • Restaurants must not send illegal, abusive, misleading, spam, adult, harmful, or prohibited content.
  • Restaurants are responsible for their staff accounts and data entry.
  • Restaurants must ensure customer data is collected legally and accurately.

9. Data Ownership

  • Restaurant customer data remains associated with the restaurant account.
  • Wasl Dine does not sell customer data.
  • Wasl Dine may process data only to provide platform features, automation, support, reporting, security, and service improvement.

10. Limitation of Liability

To the fullest extent permitted by law, Wasl Dine is not responsible for indirect losses, lost profits, customer complaints, Meta restrictions, failed message delivery, template rejection, display name rejection, business interruption, or third-party platform decisions.

Reports, engagement metrics, and revenue recovery numbers are estimates based on available data and user input. They should be used as operational guidance, not as guaranteed financial outcomes.

11. Termination

  • Wasl Dine may suspend or terminate accounts for non-payment, misuse, spam, policy violations, illegal activity, or harm to platform reputation.
  • Restaurants may stop using the service, but paid fees remain non-refundable unless required by law.

12. Contact

For questions about these Terms & Conditions, billing, or account support, contact us at: